Política de reembolso

Everything we make is personalized and produced after your order comes in. Because of that, our policy is different from a regular store — please read this before you buy.

Personalized items are final sale

Once production starts, a personalized item can’t be returned, exchanged or resold. It has your name, your date, your artwork on it. This is standard for custom work and it’s how we’re able to keep prices where they are.

You have 24 hours to change your details

After you place your order we email you a personalization form. From the moment you submit that form, you have 24 hours to email us with corrections before we start production. After that, the piece is already being made.

Please check your spelling

We produce exactly what you send us in the personalization form — the same spelling, the same dates, the same capitalization. Take a second look before you submit it. A misspelled name that came in that way is not covered by a remake.

If we make the mistake, we fix it

If the finished piece doesn’t match what you submitted, send us a photo within 7 days of delivery and we’ll remake it and ship it at no cost, or refund you in full. Your choice.

Damaged in transit

Photograph the box and the pieces as they arrived and email us within 7 days. We’ll remake the damaged pieces or refund them.

Cancellations

You can cancel for a full refund any time before you submit the personalization form. After that, we may already have materials cut, printed or engraved for your order.

Non-personalized items

Anything in our Ready to Ship collection that has no personalization can be returned unused, in its original packaging, within 14 days. Return shipping is on you unless the item arrived damaged or wrong.

Questions before you buy? Email dreamhousefavors@gmail.com — we’d rather answer first than remake later.